Support
We answer.
ROM is built by animators who still animate. Tell us what broke and you will hear back from someone who understands the shot you are in the middle of.
Customer success
Stuck? Start here.
Searchable answers to the questions we get most.
TroubleshootingInstall, licence, and launch problems, with the fix for each.
Known issuesWhat is currently broken, what we are doing, and the workaround.
Feature requestsTell us what to build next. We read every one.
Report a bugSend a diagnostic bundle straight from ROM Hub in two clicks.
CommunityTalk to other ROM animators and the people who build it.
Get in touch
Licence trouble, a bug in the middle of a shot, or a question before you buy — write to us and a person answers.
Include your Maya version and, if it is a licence question, the email you purchased with.
FAQ
Questions, answered.
Which versions of Maya are supported?
Maya 2022 through 2027, on Windows, macOS and Linux. The Qt shim layer handles PySide2 and PySide6 automatically, so the same install works across versions.
Do I need to be online to use ROM AnimTools?
No. Pro licenses carry a 30-day offline grace period. Your tools keep working on set, on a plane, or behind a studio firewall.
What happens to my files if my subscription lapses?
Nothing. Paid features lock, but your pose libraries, brushes, and drawings are yours and stay on your disk. You fall back to the Starter bundle.
Can I use one license on more than one machine?
Yes — Pro includes seats you can activate and deactivate yourself from your account, so a desktop and a laptop are no problem.
Your next shot is waiting.
Download ROM Starter free, launch it inside Maya, and feel the difference on your very next pose.