Contact
Talk to a person.
ROM is built by an animator who still animates. Whatever you send lands with someone who understands the shot you are in the middle of.
Get in touch
Licence trouble, a bug in the middle of a shot, or a question before you buy — write to us and a person answers.
Include your Maya version and, if it is a licence question, the email you purchased with.
Send it to the right place.
Something is broken
ROM Hub → Support sends a diagnostic bundle with your message — Maya version, tool versions, and the last errors. It saves a round trip of questions.
Licence or billing
Include the email you purchased with. Your key is always in My account → Licences, so you never need to wait on us to find it.
Studio or team licensing
Tell us roughly how many seats and which Maya versions you standardise on. Floating licences and shared libraries are part of the Studio conversation.
A feature you need
Say what you are trying to finish, not just the feature. The best tools here started as somebody describing a shot that was taking too long.
Your next shot is waiting.
Download ROM Starter free, launch it inside Maya, and feel the difference on your very next pose.